
Alex Chi – Chief Data Digital Officer (S P Setia)
In 2025, AI will remodel into ‘on a regular basis AI’ — inexpensive, utility-based, and accessible to all. From simplifying each day duties to boosting private productiveness, it can empower people to degree up their abilities and unlock new alternatives. For companies, this implies reimagining their choices to maintain tempo, as ‘adequate’ received’t lower it anymore. The problem might be staying aggressive in a world the place AI amplifies expectations, requiring a development mindset and readability on the final word purpose. As AI turns into a pure extension of our lives, those that embrace it with goal will thrive.

Alex Tan – Group Chief Data Officer (Yinson)
As 2025 unfolds, we foresee a shift within the know-how panorama:
The generative AI (genAI) frenzy will give solution to pragmatic functions, commencing with bespoke in-house chatbots that streamline operations. AI-infused software-as-a-service (SaaS) options will develop into the norm, elevating enterprise effectivity.
In the meantime, the narrowing air hole in industrial management techniques (ICS) will propel operational know-how (OT) safety to the forefront — necessitating strong and proactive measures.
Moreover, the 12 months will mark a big leap in the direction of the democratisation of IT — with citizen IT and fusion groups enjoying pivotal roles in bridging the hole between know-how and enterprise methods, fostering a tradition of inclusive innovation.

Christian Piccardi – Chief Data Officer (Mox Financial institution)
In 2025, Mox will lengthen using AI and automation to boost buyer assist, decision-making, and operational effectivity whereas exploring AI co-piloting to reinforce tech capabilities. We may even incorporate rising software ecosystems equivalent to HarmonyOS into our surroundings to broaden buyer protection and serviceability. Persevering with the migration to multi-/hybrid-cloud environments for flexibility and scalability might be one other focus space and equally essential is additional strengthening of cloud safety and compliance practices. From a workforce perspective, Mox will enhance funding in coaching and up-skilling measures to assist our individuals in using new applied sciences and digital instruments.

Chua Yong Howe – Chief Digital Officer (UEM Edgenta)
2025 would be the 12 months of AI brokers redefining digital transformation. These autonomous brokers — able to partially or totally taking on human roles — will dominate tendencies like service-as-software. In green- and smart-building administration, AI brokers paired with the web of issues (IoT) will deal with routine metrics, challenge alerts, and autonomously schedule upkeep crews for optimum effectivity.
My purpose this 12 months is to revolutionise facility administration by deploying AI brokers to reinforce upkeep groups, shifting from handbook to extremely autonomous operations. Moreover, we intention for AI brokers to deal with over 90% of contact centre duties, streamlining buyer interactions and driving transformative effectivity.

Cornelius Budianto – Director, IT (Kompas Gramedia)
GenAI will remodel buyer interactions with extra dynamic and personalised experiences. Immediately, many chatbots depart prospects feeling disconnected — particularly as firms make human customer support tougher to entry. By 2025, genAI will bridge this hole by deeply understanding buyer wants and delivering tailor-made options like personalised suggestions and focused advertising. Smarter AI chatbots will provide empathetic and environment friendly assist, whereas predictive analytics proactively resolves points. This shift will streamline operations and decrease prices however nonetheless improve buyer satisfaction and enterprise development.

Daniel Suraboyini – International Chief Data Officer (SIPEF)
Digital transformation objectives for SIPEF Group in 2025 will deal with driving innovation and operational effectivity by key initiatives like Challenge Horizon and Program Fruit (automation, drones, IoT, and AI initiatives). This 12 months, we’ll automate all our tanks throughout our mills for real-time product info with correct storage and forecasting info. The three-phase undertaking plan of Program Fruit is advancing as we herald AI for administration reporting in addition to descriptive and predictive analytics with a purpose in the direction of genAI. 2025 will see drones as a part of our operational assist to boost the capabilities for large-scale plantation actions from pesticide-spraying to fruit-harvesting. Because of our SIPEF administration for his or her steady assist and encouragement in overcoming challenges, making certain stabilisation, and aligning digital methods with regional organisational objectives.

Dr Darron Solar – Head of Data Expertise (Hong Kong Housing Society)
Digital transformation might be all about smarter, sooner, and extra linked experiences in 2025. AI and machine studying will dominate, powering hyper-automation and real-time decision-making. Edge computing — boosted by 5G — will make information processing faster and extra environment friendly, particularly for IoT units. Quantum computing may begin displaying sensible makes use of, whereas blockchain will preserve reshaping finance and digital possession. Prolonged actuality will develop into extra mainstream, remodeling industries like retail and healthcare. Sustainability may even be big, with inexperienced tech and carbon monitoring instruments gaining traction. Additionally, anticipate digital twins and autonomous techniques to revolutionise industries like manufacturing and logistics. Thrilling occasions forward!

Dave Chen – Head of Data Expertise (Hong Kong Commerce Improvement Council)
AI Integration — the main focus might be on the enterprise worth AI brings, emphasising its sensible functions. AI working on the edge will acquire traction, enabling sooner responses and supporting a wider vary of use circumstances.
Cybersecurity — this stays a high precedence, with elevated sources to fight phishing by person consciousness applications. Information and AI governance may even be a key focus, making certain the safe and moral use of knowledge.
Collectively, these developments in AI and cybersecurity will drive important digital transformation — creating extra environment friendly, safe, and responsive techniques throughout varied industries. Thrilling developments forward!

Franky Lam – Affiliate Director of Data Expertise (Hong Kong-Shenzhen Innovation and Expertise Park)
An growing variety of enterprises are leveraging AI throughout varied domains to boost operational effectivity, create new enterprise values, and enhance decision-making. Nevertheless, it’s essential for organisations to prioritise AI governance — together with common danger assessments of information concerned in AI automation — to mitigate potential unwanted side effects.
Edge computing in hybrid- and multi-cloud environments will develop into extra prevalent, facilitating information processing nearer to the supply for faster insights inside a extra versatile and scalable cloud infrastructure.
Moreover, senior administration is more and more targeted on the sustainability of digital transformation initiatives in response to stakeholders and societal calls for for company duty.
Moreover, 5G and IoT applied sciences play a pivotal function in driving many digital transformation initiatives by enabling sooner, extra dependable connectivity and the event of smarter functions.

Gabriel Tuason – Head, Data Safety (Power Improvement Company)
Other than cyber incidents escalating as a result of AI-driven assaults, organisations will begin shifting their applications and priorities from cybersecurity to cyber resilience.
Whereas prevention (safety) is essential, organisations are more and more specializing in restoration and enterprise continuity. To attract parallels — an individual who prioritises their well being by ample sleep, a balanced food plan, and common train should still fall sick. However thanks to those investments of their well-being, they’re prone to recuperate sooner and expertise much less extreme results (briefly, be extra resilient) in comparison with somebody with a sedentary and unhealthy way of life.

Hendy Harianto – Group Chief Data Expertise Officer (Meratus Group)
AI-powered automation, hyper-automation, agentic AI, AI-powered superior analytics, and AI-driven enterprise useful resource planning (ERP) techniques will radically remodel enterprise operations. AI-powered automation will streamline repetitive duties, scale back human error, and improve operational effectivity by 30-40%. Hyper-automation will lengthen automation throughout advanced workflows, integrating techniques and processes to optimise total enterprise features and drive agility. Agentic AI will additional enhance decision-making and assist customer support, human sources (HR), and IT operations. AI-driven ERP techniques will automate key areas like finance, provide chain administration, and analytics — enabling companies to make sooner, data-driven selections.
Corporations adopting these applied sciences will acquire a aggressive edge, reducing prices, enhancing effectivity, and accelerating innovation.
Overcoming challenges equivalent to AI bias, information privateness considerations, and workforce reskilling — in addition to important investments in know-how, expertise, and infrastructure — are essential to unlocking AI’s full potential and staying aggressive within the quickly evolving digital panorama.

Ichwan Peryana – Co-Founder & Director (Pinjam Modal)
For 2025, I believe we’ll see the rise of genAI in enhancing buyer expertise and personalisation at scale. With developments in AI and cloud infrastructure, organisations will leverage these applied sciences to ship hyper-personalised experiences, create value-added providers, and enhance operational effectivity. My purpose for 2025 is to drive the combination of AI-based options into important enterprise processes to better-serve our ecosystem and meet evolving buyer expectations.

Irvan Bastian Arief, PhD – Vice President of Information Science, Machine Studying Engineering, Expertise P.R.O. (Cost – Refund – Order) and Expertise Progress (tiket.com)
2025 is poised to be a groundbreaking 12 months for AI and past. AI is now not a luxurious for organisations; it’s as important as water is to people — a elementary necessity for survival. I confidently proclaim that AI has develop into the brand new water for companies. With the appearance of agentic AI, I foresee a future the place each worker embodies the spirit of a mini CEO. The core thought of agentic AI lies in having a single AI facilitator able to coordinating with a number of specialised actionable AIs. Think about a world the place we will delegate a number of duties to this AI facilitator, enabling every actionable AI to hold out particular duties on behalf of the person — far past merely answering questions, as present instruments like ChatGPT or Google Gemini do. tiket.com might be one of many know-how firms to show this concept right into a actuality.

Jackson Ng – Chief Working Officer (Azimut Funding Administration Singapore)
2025 marks the arrival of agentic AI — the place machines don’t simply automate duties however actively form our workforce. Opposite to fears of obsolescence, this alerts a shift into one other clever age. The acquainted phrase “AI received’t change people, however people who use AI will change those that don’t” now feels outdated. AI brokers have the potential to interchange many present roles, and easily utilizing AI instruments received’t assure relevance. Leaders should rethink and redesign company buildings and roles to combine these brokers amongst us. For people, AI shouldn’t be seen merely as a productiveness device — it needs to be embraced as an extension of oneself. This requires understanding of how AI and machine studying are constructed and skilled, in addition to how they study. Earlier than machines obtain superintelligence, we should try for our personal ‘superhuman’ potential by integration with AI.

Jan Olesen – International Head of Digital Enterprise Options, VP (Indorama Ventures)
I imagine we’ll see the primary actual results of AI to the workforce and behaviours. Sadly, I anticipate this might be within the type of workforce reductions and complete enterprise fashions being out of date — like Stack Overflow. Digital transformation initiatives will profit from AI maturing when it comes to how the digital answer is carried out and adopted. For instance, AI trainers coaching people in use of digital instruments.
This 12 months, we intention to ship an formidable International Digital Transformation roadmap with greater than ten go-lives deliberate throughout our international organisation. I’d prefer to additionally see AI-first options rising, relatively than AI being a bolt-on characteristic to software program platforms.

Jim Man – Chief Data Officer (United Asia Finance)
In 2025, I predict that genAI will develop into a cornerstone of digital transformation — enhancing decision-making and operational effectivity. Our objectives embrace fortifying cybersecurity, driving cloud transformation, and re-platforming our core techniques to be totally cloud-native. Moreover, we intention to determine digital partnerships by software programming interfaces (APIs) to foster innovation and agility throughout the organisation. Embracing AI-driven decision-making will additional empower our groups to reply dynamically to market adjustments.

Julian Wong – Regional Data Expertise Director, Southeast Asia (The Ascott Restricted)
2025 is predicted to see a surge in AI-powered hyperpersonalisation, remodeling buyer experiences throughout industries. Companies will leverage AI to deeply perceive particular person preferences, delivering tailor-made experiences from product suggestions to personalised providers. It will improve buyer satisfaction, loyalty, and drive enterprise development.

Juliana Chua – Head of Digital Innovation, International SSC (EssilorLuxottica)
In 2025, anticipate a number of coverage adjustments round know-how with extra AI. Balancing short-term wins with foundational enhancements, firms want to flip tech experiences into measurable returns. With extra AI experimented prior, my prediction for 2025 is with moral agentic AI, autonomous with real-time adaptation, and consideration for societal influence. Alongside zero belief architectures, scalable with steady adaptation to guard shopper information as cybercrime continues to develop into AI-powered malware and IoT-based assaults.

Kang Yew Jin – Chief Expertise Officer (PLUS Malaysia)
A lot of the consideration within the final two years have been on giant language fashions (LLMs) — particularly on ChatGPT in its varied permutations, in addition to opponents like Anthropic’s Claude and Meta’s Llama fashions. However for a lot of enterprise use circumstances, LLMs are an overkill in addition to being too costly and too gradual for sensible use.
Looking forward to 2025, I anticipate small language fashions — particularly customized fashions — to develop into a extra frequent answer for a lot of companies. Smaller fashions are extra tailor-made — permitting companies to create AI techniques which are exact, environment friendly, strong, and constructed round their distinctive wants. They are often extra simply skilled on an organization’s personal information.

Philip Yeung – Regional IT Director, Asia Pacific (De’Longhi Group)
The subject of AI has been a scorching one in 2024 — many firms are investing in it and starting their journey to embracing it. I predict that in 2025, most organisations will pace up their momentum to enhance buyer experiences and enterprise effectivity utilizing AI and strengthen their AI governance frameworks by AI governance platforms to adjust to rules and Accountable AI requirements pushed by the growing AI use circumstances.

Dr Ralph Ostertag – Director Digital & Expertise, Asia Pacific (The Heineken Firm)
Two main objectives for me this 12 months are to efficiently lead Heineken’s Digital Spine Transformation program within the APAC area and to launch Heineken’s first GenAI Lab in Singapore, in collaboration with AI Singapore. The Digital Spine program — our largest enterprise transformation program in historical past — will streamline our operations and improve our potential to innovate and develop by consolidating over 45 totally different ERPs globally right into a single lean core system and implementing a collection of roughly 40 cloud-based normal enterprise platforms throughout all enterprise features. The GenAI Lab will discover and develop progressive genAI options for the corporate on a worldwide degree and can create the inner capabilities to uncage the total energy of genAI.

Stuart Gurr – Group Chief Data Officer APAC (Deutsche Financial institution)
When it comes to business predictions for 2025, it’s arduous to look past AI and the quickly evolving influence it can have — the disruption of the software program improvement business being a transparent instance. AI-assisted coding instruments will proceed to achieve traction in 2025 — in areas equivalent to legacy code translation (to extra fashionable languages), richer testing, and accelerated improvement.
On the platform aspect, corporates will double down on workload migrations to hybrid cloud as they search to flee the shackles of know-how obsolescence, improve safety, and reap the advantages of infrastructure automation.

Thang Joo Ming – Chief Data Officer (HELP College)
In 2025, AI know-how will develop into more and more accessible as a result of developments by Chinese language AI LLM DeepSeek.
This 12 months, I intention to combine an AI-based chatbot into our college’s public-facing web site — enhancing person expertise and assist.
Moreover, we plan to harness huge information for AI-driven predictive analytics — offering invaluable insights to our senior administration group. This strategic strategy won’t solely enhance decision-making but in addition place our establishment on the forefront of technological innovation in training.
By embracing these cutting-edge instruments, we will higher serve our group and keep forward within the ever-evolving digital panorama.

Victor Yeo – Head of IT (Dentons Rodyk)
In 2025, our digital transformation aspirations deal with advancing individuals, processes, and know-how to drive innovation and effectivity. We’re dedicated to upskilling our workforce in immediate engineering, enabling groups to unlock the total potential of AI-driven options. For processes, our precedence is refining strategies to seamlessly combine current information bases — paving the way in which for extra strong genAI functions. On the know-how entrance, we intention to develop and implement task-based AI bots designed to deal with frequent employees queries —streamlining operations and enhancing person expertise. These objectives mirror our imaginative and prescient for a future-ready, adaptive, and collaborative organisation.

Will Liang – Govt Director / CTO, Asset Administration (MA Monetary Group)
2025 will redefine the enterprise SaaS market as AI brokers (digital staff) take centrestage, however not in the way in which many anticipate. Whereas some foresee widespread adoption and seamless integration, the truth might be extra disruptive. Many SaaS merchandise will develop into out of date and business consolidation will speed up because the market struggles to adapt. Merely layering AI options onto current platforms won’t be sufficient. The true winners will basically rethink and rearchitect their options for the age of generative and agentic AI.