One of the best airways within the US for 2024

Greatest US airways of 2024

1. Delta Air Strains
2. Alaska Airways
3. United Airways
4. American Airways
5. Southwest Airways
6. JetBlue
7. Hawaiian Airways
8. Allegiant Air
9. Spirit Airways
10. Frontier Airways

Preserve studying for our full evaluation and methodology — and to see what helped Delta prime our rankings for the sixth 12 months in a row.

General rankings and key takeaways

This is a fast breakdown of the general scores this 12 months, together with the highest- and lowest-performing classes for every airline. We’ll embrace final 12 months’s rank for every airline (in parentheses).

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* All information was based mostly on the 12-month interval from Jan. 1 via Dec. 31, 2023, other than buyer satisfaction. Resulting from a reporting delay because the U.S. Division of Transportation modifications its methodology for monitoring complaints, this info is simply obtainable for the five-month interval between Jan. 1 and Might 31, 2023.

Key takeaways from this 12 months’s evaluation embrace:

• Delta wins for the sixth 12 months in a row. As soon as once more, the Atlanta-based service took residence the highest rating. Apparently, Delta was the top-performing airline in just one single class: timeliness. (It additionally tied with Allegiant for the top-performing airline within the involuntary bumps class.) Nevertheless, Delta’s constant efficiency throughout all classes — other than affordability — made it the highest choose general.
• There have been no massive surprises in comparison with final 12 months. Alaska and United swapped positions, as did JetBlue and Hawaiian, and Allegiant and Spirit. Nevertheless, no airways jumped or fell a number of spots, that means there have been no massive good points or losses in comparison with final 12 months. General, 2023 was a 12 months of relative stability and continued restoration from the final of the post-coronavirus-lockdown hiccups.
• Some airways carried out higher than in 2022, whereas others fell. A number of airways fell some extent or two (or extra) in comparison with final 12 months: Delta (-0.57), United (-1.57), Hawaiian (-5.80), Spirit (-4.44) and Frontier (-5.39). The carriers with improved general scores are Alaska (+3.84), American (+1.01), Southwest (+2.25), JetBlue (+1.70) and Allegiant (+6.32). Nonetheless, not one of the modifications had been large enough to swing an airline multiple spot within the rankings.
• Shopper grievance information does not inform the entire story. The U.S. Division of Transportation sometimes stories information protecting a wide range of metrics on a three-month delay. Nevertheless, the company delayed reporting of buyer complaints in the midst of the 12 months as a result of the quantity of complaints has elevated in comparison with pre-pandemic occasions. As such, the company desires to transform the way it processes that info. Information had been solely obtainable via Might 2023, so the shopper satisfaction rating doesn’t mirror passengers’ experiences in the course of the latter a part of the 12 months, together with the busy summer season and vacation journey seasons.

So, simply how did these airways fall the place they did within the rankings? Learn on for a more in-depth have a look at every class we used to construct these rankings, together with the load we assigned to every. The complete methodology is supplied on the finish of the report.

Greatest US airways for reliability

So much goes into the general air journey expertise, from the second you begin trying to find flights till you choose up your baggage from baggage declare and head out the airport door. However on the finish of the day, an airline has one important job: to get you the place you pay to go roughly on the schedule it promised.

Due to that, operational reliability is the biggest single class in our rankings, weighted at 30% of our complete evaluation. We use 5 components below the umbrella of reliability:

• Timeliness: How steadily a flight on the airline was delayed
• Cancellations: How steadily a flight on the airline was canceled
• Bumps/involuntary denied boardings: How steadily an airline bumped a traveler in opposition to their will on an oversold flight
• Baggage: How steadily an airline mishandled a chunk of checked baggage
• Wheelchairs/scooters: How steadily an airline mishandled a mobility gadget

The outcomes right here produced a winner that will come as a shock to some: Allegiant. It scored the best throughout the class’s 5 metrics. The complete reliability rankings are as follows:

1. Allegiant
2. Delta
3. Alaska
4. Southwest
5. Hawaiian
6. United
7. American
8. JetBlue
9. Spirit
10. Frontier

The ultra-low-cost carriers — Allegiant, Spirit and Frontier — might have a typically poor fame for reliability, together with onboard expertise. Nevertheless, Allegiant presents a motive to rethink that notion after its cumulative 2023 rating for reliability was the most effective within the business. Whereas Allegiant’s on-time efficiency was weak (rating seventh out of 10 on our timeliness scale), it scored on the prime of the opposite 4 classes below the general reliability umbrella.

Of the ten airways we tracked, Allegiant had the bottom price of flight cancellations; it minimize simply 782 of its 115,539 flights in 2023 (or 0.68% of its operations). Alaska wasn’t far behind, canceling 2,849 out of its 385,945 flights (or 0.74% of its scheduled flights). On the different finish of the spectrum, Frontier canceled 3,774 of its 177,542 scheduled flights (or 2.13% of its operations).

Allegiant additionally snagged the highest rating for the variety of passengers it bumped involuntarily — zero. It tied with Delta.

Conversely, Frontier was far and away the worst performer, denying boarding at a whopping price of 35.06 per 100,000 passengers, a complete of 10,123 out of 28,872,300 vacationers. For context, the next-worst performer was American, with 5.57 involuntary denied boardings per 100,000 passengers.

Allegiant is clearly doing one thing proper in its baggage-handling operation as effectively. You will not discover free checked baggage right here — and in case you e book the bottom fare class, you may be charged for a carry-on, too. Nevertheless, Allegiant led the opposite rankings by having the fewest misplaced or broken baggage at a price of simply 1.89 per 1,000 checked baggage. American was the worst performer right here, with 7.61 mishandled baggage per 1,000.

Allegiant’s robust efficiency carried over to wheelchairs and mobility scooters, too. The Las Vegas-based service mishandled checked wheelchairs at a price of 0.37 per 100; Spirit introduced up the rear with a price of 5.35 wheelchairs mishandled out of each 100 wheelchairs checked by passengers.

Greatest US airways for the journey expertise

Reliability is necessary, however the onboard expertise is the very first thing that many individuals consider in the case of the «greatest airline.» For a lot of, onboard snacks, meals or leisure could make or break a journey.

Journey expertise is necessary to us at TPG, too, so we weighted it as 25% of our general rating, simply behind reliability. The journey expertise rating seems at 4 components:

• Cabin options: What you may expertise on board, together with Wi-Fi, seat pitch/width and inflight leisure
• Lounges: How widespread (and quite a few) an airline’s lounges are and the way inexpensive they’re to entry
• Household: How effectively an airline caters to households touring with youngsters
• Buyer satisfaction: The speed at which passengers complain to the DOT in regards to the service

Alaska took the highest prize general, with the complete class rankings coming in as follows:

1. Alaska
2. Delta
3. American
4. United
5. JetBlue
6. Hawaiian
7. Southwest
8. Spirit
9. Allegiant
10. Frontier

Breaking them down by subcategory, JetBlue was the highest airline for cabin options — identical to it was final 12 months and the 12 months earlier than. The New York-based service’s robust efficiency right here is boosted because it supplies free Wi-Fi throughout its total fleet; it additionally presents seatback leisure screens and the biggest common economic system seat dimension amongst all U.S. airways.

Alaska, in the meantime, scored greatest for its home lounges — one thing essential for a lot of frequent flyers. Though the airline solely has 9 lounges of its personal, its Alaska Lounge+ members can entry dozens extra throughout the U.S., together with greater than 40 American Airways Admirals Golf equipment, a number of United Membership places and some third-party lounges.

Alaska additionally ranked first for buyer satisfaction, with the caveat we talked about earlier than: Buyer grievance information was solely obtainable for the primary 5 months of final 12 months. The airline snagged the highest spot for its household journey expertise as effectively; that is based mostly on a wide range of components, reminiscent of early boarding, bag charges, onboard snacks and inflight leisure.

Maybe unsurprisingly, the ultra-low-cost airways completed final for general expertise. They had been dragged down by seating configurations with restricted legroom, additional charges — which additionally dent these carriers’ household expertise scores — and the dearth of lounges.

Greatest US airways for value and attain

In fact, earlier than you may even take into consideration reliability or the journey expertise, it’s worthwhile to see which airways really go the place you are making an attempt to go — and the way a lot a ticket on these carriers will set you again.

We attempt to see which airways have the right combination right here with our value and attain class; it seems on the costs you may count on to pay for airfare and customary add-on charges. Our formulation can also be meant to judge how widespread every airline’s home route community is. This class is weighted at 20% of the whole rating and contains these three components:

• Route community: What number of home airports an airline serves
• Affordability: How far (in distance) you may fly for the cash you are paying, based mostly on monetary information from the Bureau of Transportation Statistics
• Ancillary charges: How a lot a typical passenger pays in bag and alter/cancellation charges

The associated fee and attain class is the place issues can get attention-grabbing. The ultra-low-cost airways are clearly essentially the most inexpensive, however in addition they have excessive ancillary charges — and lots of of them. Plus, they have a tendency to have smaller route networks than the legacy carriers.

Who strikes the steadiness greatest? Listed below are our outcomes:

1. Southwest
2. United
3. American
4. Delta
5. Alaska
6. Allegiant
7. Spirit
8. Hawaiian
9. JetBlue
10. Frontier

It is not stunning that Southwest is the general winner right here. Southwest serves about half as many home cities because the three largest legacy airways — American, Delta and United — however it however has a large route map. That is very true when in comparison with different low-cost airways like Spirit and Frontier, in addition to East Coast-oriented JetBlue and West Coast-focused Alaska.

However the place Southwest has a transparent benefit is charges. Southwest does not cost change or cancellation charges. Although the opposite massive airways have drastically minimize these charges from their pre-pandemic costs, the airways nonetheless charged extra on common for «additional» prices than Southwest did in 2023.

Southwest additionally famously permits two free checked baggage per passenger. Passengers checking greater than two baggage need to pay additional, so Southwest did earn some income from baggage charges in 2023. Nevertheless, that complete was a fraction of what the opposite airways collected.

In 2023, Southwest earned a mean of simply 43 cents in charges per passenger carried. That is considerably lower than what American, Delta and United earned for bag charges; the carriers obtained $6 to $9 in charges per passenger final 12 months. Southwest held up even higher in comparison with the ultra-low-cost airways that make up for decrease ticket costs by tacking on add-on charges. Spirit and Allegiant made a mean of just below $27 in charges per passenger, whereas Frontier introduced in a whopping $40 for each passenger it flew.

In fact, in case you can journey gentle and keep away from the charges, these price range airways are far and away essentially the most inexpensive. Frontier took in $118 in fare income for each home 1,000 miles flown per passenger, whereas Spirit fell simply behind at $118.13. Allegiant was a distant third at $159.38.

Unsurprisingly, the legacy airways had been the costliest. Delta landed on the backside of our affordability rankings, with a mean of $302.50 in fare income per 1,000 passenger miles flown. American was subsequent at $279.03. United was essentially the most inexpensive of the «Massive Three» carriers at $261.76. Southwest, which is someplace between a legacy airline and a low-cost service, got here in at $191.74.

Greatest US airways for loyalty

The ultimate class for our rankings is loyalty — a key subject for TPG employees members and readers alike. We weighted this at 25% and included two particular components:

Methodology

TPG’s Greatest Airline rankings are based mostly on scores from 4 broad sections, every of which consists of a number of standards. All information factors for the 2024 report had been based mostly on flights operated in the course of the 12-month interval that ran from Jan. 1 via Dec. 31, 2023.

A full breakdown of the methodology and the information used for every is as follows:

Reliability (30%)

• Timeliness (utilizing information on delayed flights from the DOT)
• Cancellations (utilizing information on canceled flights from the DOT)
• Involuntary bumps (utilizing information on involuntary denied boardings from the DOT)
• Baggage (utilizing information on mishandled baggage from the DOT)
• Wheelchairs/scooters (utilizing information on mishandled baggage from the DOT)

Expertise (25%)

• Cabin options (utilizing information from SeatGuru and inflight amenity choices from every service’s web site)
• Lounges (utilizing information on the variety of lounges, the variety of cities and the value of membership for every relevant lounge community)
• Household journey (utilizing a 0-to-5 rating based mostly on boarding, perks and meals/leisure obtainable on board)
• Buyer satisfaction (utilizing information on buyer complaints from the DOT)

Price and attain (20%)

• Route community (utilizing the month-to-month common of home cities served by every airline from the DOT)
• Affordability (utilizing monetary information from the BTS)
• Bag/change charges (utilizing monetary information from the BTS)

Loyalty (25%)

• Frequent flyer program (utilizing information from our month-to-month valuations, elite standing stories and every service’s web site)
• Award availability (utilizing real-time award stock for common home routes throughout three distinct time intervals)

For all standards, the uncooked scores from the information had been transformed into scaled scores from zero to 10. Usually, a rating of zero was assigned to the lowest-performing service, and the place doable, a rating of 10 was assigned to a «excellent» airline. For instance, Allegiant and Delta each scored a ten on involuntary bumps since they’d zero (or successfully zero) final 12 months.

Nevertheless, when there was no clear approach to decide perfection, the highest-performing airline obtained a ten.

By utilizing scaled scores (relatively than a easy rating system), we basically «graded» every airline relative to the others. The rating for every airline on every particular person aspect was thus a numerical reflection of how significantly better mentioned airline did in comparison with the lowest-scoring service.

As an illustration, Alaska had the fewest variety of DOT complaints within the first 5 months of the 12 months, with Delta not far behind (2.94 per 100,000 passengers versus 3.70).

We normalized these numbers by evaluating them to the lowest-performing airline (Frontier, with 38.76 per 100,000 passengers) and the best doable rating (0 per 100,000 passengers). The ensuing scaled rating conversion gave Alaska a «grade» of 9.24 out of 10 and Delta an 8.09 out of 10.

Then, every particular person rating was weighted utilizing the above percentages to reach on the closing, cumulative rating included within the desk.

Ultimate ideas

So much goes into selecting a flight and an airline to your subsequent journey. Value issues, however so do reliability, rewards you may earn and the precise passenger expertise on the flight. In fact, nobody airline will meet the wants of each passenger, so every of these issues has a unique stage of significance for every particular person traveler.

Nevertheless, our report makes use of goal information and a good weighting that we expect greatest sums up a good, broad image for a variety of vacationers.

For the sixth 12 months in a row, Delta has earned the title of TPG’s Greatest Airline for 2024.

Delta’s reign reveals that generally, it pays to not be the most effective at each single factor. As a substitute, it is necessary to deal with performing effectively throughout each space and standing out by providing a constant and dependable product throughout the board.

Delta alienated a few of its frequent flyers with the modifications it made to its rewards program, and its fares are the best within the U.S. by our measure. Nevertheless, its reliability, efficiency, options and general expertise work collectively to maintain it on the prime of the pack.